Store Policy
Customer Care
At Lupy, we're committed to providing high-quality pet products and an exceptional shopping experience. Your satisfaction is our priority, and we're here to help every step of the way.
If you have any questions about your order, shipping, payments, returns, or our products, our Customer Care team is ready to assist you with fast, friendly, and reliable support.
You can contact us through our support email, contact form, or social media channels. We value every customer and are dedicated to making your experience with Lupy simple, safe, and enjoyable.
Thank you for choosing Lupy. We're proud to help you give your pet the care they deserve.
Privacy & Safety
At Lupy, your privacy and security are important to us. We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience.
Your personal information is handled securely and is never sold or shared with third parties for marketing purposes. Payments are processed through trusted and secure payment providers using industry-standard encryption to protect your data.
We may use your email address to send order updates, shipping notifications, and, if you choose to subscribe, promotional offers. You can unsubscribe from marketing emails at any time.
By using our website, you agree to our Privacy Policy and Terms of Service. If you have any questions about how your information is collected or used, please contact our Customer Care team.
Wholesale Inquiries
Interested in partnering with Lupy? We welcome wholesale inquiries from retailers, distributors, and businesses looking to offer quality pet products to their customers.
If you'd like to become a wholesale partner, please contact us with your company information, location, and the products you're interested in. Our team will review your request and get back to you as soon as possible with pricing, minimum order quantities, and partnership details.
We look forward to building long-term partnerships and growing together.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments