Shipping & Returns
Shipping Policy
At Lupy, we are committed to providing a reliable and efficient shipping experience. Orders are typically processed within 1–2 business days after payment confirmation and are shipped as quickly as possible. Estimated delivery times generally range from 5–10 business days, depending on the destination and local carrier services. Once your order has been dispatched, you will receive a confirmation email with tracking information, which may take up to 48 hours to become active.
While we strive to meet all estimated delivery times, occasional delays may occur due to customs procedures, carrier operations, weather conditions, or other circumstances beyond our control. Customers are responsible for providing accurate shipping information at checkout. If you have any questions regarding your shipment or need assistance with your order, our Customer Care team is always available to help.
Return & Exchange Policy
At Lupy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned in their original packaging. Certain products, including personalized items and products marked as final sale, may not be eligible for return or exchange.
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If your order arrives damaged, defective, or incorrect, please contact our Customer Care team within 7 days of delivery. We will review your request and, if approved, provide a replacement, exchange, or refund in accordance with our policy. Refunds are issued to the original payment method after the returned item has been received and inspected. If you have any questions or need assistance, our Customer Care team is always available to help.